Abstract
This study aims to investigate the effect of intellectual capital and strategic agility on organizational excellence in service sector of Jordan. A total of 550 questionnaires were collected from respondents who were chosen from a stratified random sampling. The results revial that intellectual capital and its dimensions, human capital, structural capital, and relational capital, have a significant impact on strategic agility as well as organizational excellence. Moreover, results reveal that strategic agility fully mediates the relationship between intellectual capital and organizational excellence. The findings of this study can have significant implications for the service sector of Jordan. Keywords: Strategic agility, Intellectual capital, HRM, Excellence performance
Highlights
In the knowledge-based economy, business organizations have realized the importance of intangible assets, e.g. intellectual capital, which have been used effectively to accomplish organizational excellence by increasing its operations’ effectiveness as well as performance
** Regression is significant at the 0.01 level (p < 0.01)
We examined the effect of intellectual capital on organizational excellence in the Jordan service sector while considering strategic agility as a mediator
Summary
In the knowledge-based economy, business organizations have realized the importance of intangible assets, e.g. intellectual capital, which have been used effectively to accomplish organizational excellence by increasing its operations’ effectiveness as well as performance. On the other hand, achieving high levels of organizational excellence requires workers with high skills, knowledge, capabilities, competencies and attitudes (Sharabati, Jawad, & Bontis, 2010). Organizations started implementing new approaches and techniques to better utilize the physical financial and knowledge assets, and competencies of their human capital (Bontis, 1999). Many scholars and practitioners investigated the importance of intellectual capital as the source of value creation and competitive advantage. It is hypothesised that organizational capability to innovate is closely tied to its intellectual capitals and utilizing its knowledge resource (Bontis, 2011)
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