Abstract
Recently, the emergence of the COVID-19 has caused a high acceleration towards the use of mobile learning applications in learning and education. Investigation of the adoption of mobile learning still needs more research. Therefore, this study seeks to understand the influencing factors of mobile learning adoption in higher education by employing the Information System Success Model (ISS). The proposed model is evaluated through an SEM approach. Subsequently, the findings show that the proposed research model of this study could explain 63.9% of the variance in the actual use of mobile learning systems, which offers important insight for understanding the impact of educational, environmental, and quality factors on mobile learning system actual use. The findings also indicate that institutional policy, change management, and top management support have positive effects on the actual use of mobile learning systems, mediated by quality factors. Furthermore, the results indicate that factors of functionality, design quality, and usability have positive effects on the actual use of mobile learning systems, mediated by student satisfaction. The findings of this study provide practical suggestions, for designers, developers, and decision makers in universities, on how to enhance the use of mobile learning applications and thus derive greater benefits from mobile learning systems.
Highlights
The emergence of the COVID-19 has caused a high acceleration towards the use of mobile learning applications in the learning and education [1]
The results indicated that system quality (SMQ), service quality (SEQ), and content quality (CQ) significantly affect student satisfaction (ST)
This study found that functionality (FN), design quality (DQ), and usability (UB) factors have a significantly positive effect on student satisfaction (ST), and that actual use (AU) was significantly influenced by student satisfaction (ST), supporting hypotheses Hypothesis 12 (H12)-15
Summary
The emergence of the COVID-19 has caused a high acceleration towards the use of mobile learning applications in the learning and education [1]. The integration of mobile technologies in educational systems today has become one of the most significant tools in the learning and teaching process [2]. The application of mobile technologies in learning and teaching helps to improve the quality of education in educational institutions. Mobile learning technology has created benefits for both students and instructors, such as conducting the learning anywhere and anytime, easy access to learning materials, and interactivity [3]. Mobile learning technology makes online learning more flexible, and many instructors and teachers are interested in mobile learning courses in order to enhance student learning outcomes, in universities. There has been increased demand for mobile learning from both students and instructors
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