Examining Safety & Security, Reliability and Punctuality of Public Transportation Quality Services: Cases of Kuala Lumpur, Malaysia

Abstract

Urban public transportation in Kuala Lumpur rely heavily on land-based transportation such as taxis, grab, and buses as well as rail-based transportation, namely commuter trains, light rapid transit (LRT), and mass rapid transit (MRT). The metropolitan town of Kuala Lumpur, Malaysia's capital city with approximately 10 million people, has boosted the transportation demand. Thus, this paper examines the public transportation service quality issue of safety and security, reliability, and punctuality. Several points and actions would serve as foundations for service providers in improving public transportation services. This secondary study employs relevant information through secondary channels: journal papers, the internet, newspaper, magazines, and books. It offers an understanding of public transportation issues in Kuala Lumpur. Interestingly, findings indicated that safety & security, reliability, and punctuality are prominent in influencing the quality of public transportation quality service. Suggestions for future research were given to enhance the study further.