Examining handover success rates in mobile telecommunications: Insights from Airtel Malawi Plc and Telekom Networks Malawi (TNM), Malawi

Abstract

This study examines the Handover Success Rates (HSR) within Malawi's mobile telecommunications landscape, extending its analysis beyond the initially narrow scope of Airtel Malawi Plc and Telekom Networks Malawi (TNM) to include a more comprehensive dataset covering multiple quarters from the first quarter of 2020. Employing a robust methodological framework, this paper integrates advanced statistical techniques to assess HSR but also examines data throughput, call setup success rates, and customer experience metrics. The findings reveal that while Airtel and TNM consistently surpass the regulatory benchmarks set by the Malawi Communications Regulatory Authority (MACRA), there exists a significant opportunity for further enhancing network reliability and user satisfaction. By showcasing the application of innovative analytical tools and extending the research scope to include a broader range of performance metrics, this study contributes to a deeper understanding of mobile network performance dynamics. The insights garnered from this analysis not only highlight the necessity for ongoing network optimization efforts but also underscore the potential for adopting next-generation technologies to sustain and improve service quality in the face of increasing demand.