Abstract
ABSTRACT Evidence-based interventions standardise frontline social services, but may also promote policy ideals like service individualisation and client involvement. This article examines how clients and frontline workers experience activities within an evidence-based intervention known as Individual Placement and Support (IPS) in the Norwegian Labour and Welfare Administration. The article draws on interviews and fieldwork conducted in one frontline office from 2017 to 2019. The findings show how clients developed relationships with frontline workers, were given time to follow individual trajectories and received tailored support when facing challenges. Intervention activities were characterised by flexibility, a relational approach to clients and detachment from normal organisational procedures. The findings illustrate how evidence-based interventions can enable service individualisation in frontline organisations, but also indicate a need for additional professional resources due to the complexity of the work.
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