Abstract
This paper utilized Herzberg's motivation-hygiene theory to determine the extent to which employees of Coconut Grove Hotel feel motivated and what motivational offers influence their high performance? A census approach was employed and questionnaire used to collect data from 80 employees. The data was analysed with descriptive statistics. The results show that employees experience high levels motivators and hygiene factors in their respective departments and monetary compensation had the most significant influence in spurring them to higher performance. To further boost employees’ motivation, the management of Coconut grove hotel must entrenched a culture of fair treatment, respect and recognition coupled with "different strokes for different folks" approach by having regular one–on-one conversations with employees to find out what matters to them. Employees must be given greater responsibility for planning, managing and controlling their work, and also be rewarded with money for excellent job performance. Employees must be assisted to grow within their jobs and accessible opportunities for their career development.
Highlights
Ghana’s tourism industry has seen tremendous growth in recent years
Hotels are physical structures supported by human resources, which enable the delivery of services to its customers (Butler, 1992)
Quite surprisingly 4.8% have never been to school. These outcomes show that majority of the workforce are not very schooled. 62.4% confirmed they have had previously worked in another hotel before joining Coconut Grove Hotel, whereas 37.4% have no such prior hotel work experience. 58.8% have being with the hotel at most five years and 41.2% above five years
Summary
Ghana’s tourism industry has seen tremendous growth in recent years. Ghana investment promotion center in 2015 intimated that the tourism industry in Ghana is witnessing an impressive turnaround due to the increasing number of tourist visits to Ghana. Despite the enormous contribution the hotel industry adds to Ghana’s economic growth, the Ghana Hotels Association after a study concluded that services rendered by the majority of hotels in Ghana do not match international standards. Problems such as; lack of courtesy towards customers, poorly groomed employees, lack of trained chefs, poor food hygiene, limited food varieties, inadequate hotel infrastructure and safety measures were identified (Yeboah, 2015). The hotel industry has tremendous influence on the influx of tourists to Ghana since it’s responsible for the accommodation needs of tourists As such if the aforementioned problems are not solved will derail the economic gains Ghana derives from the tourism industry. Put, lack of motivation among the employees of hotel establishments has many possible adverse outcomes
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