Evidence-Based Pathways for Leveling Digital Access in Higher Education During and Beyond the COVID-19 Pandemic

Abstract

Abstract At the height of the COVID-19 pandemic, policymakers’ attention focused heavily on K–12 student connectivity. By contrast, college students were largely “presumed connected,” even as they lost access to campus Wi-Fi, computer labs, and other digital resources. This study asks what lessons were learned and not learned by university administrators when it came to digital inequality on their campuses during the pandemic. To address this question, the article’s authors relied on a series of student surveys and policy analyses. This article offers evidence-based policy recommendations to university leaders for effectively addressing digital inequality among their student populations as we look beyond the pandemic.