Evaluation of the Critical Success Factors for Household Product Sustainability

Abstract

Introduction: Sustainability and sustainable development have received growing at-tention in both industry and academia due to concerns regarding the rapid decrease in natural resources and increase in carbon emissions. Methods: In this study, we focus on the determination, evaluation, and analysis of the critical success factors in product sustainability by specifically focusing on the household goods indus-try. In the first phase of the study, we determine the critical success factors by referring to the existing literature and opinions of the experts who have experience in the household goods in-dustry. Next, we use a trapezoidal type-2 fuzzy AHP algorithm to rank the determined criteria and discuss the main findings from a practical point of view. Results: Computational results bring several important managerial insights. First, we observe that all three aspects of sustainability (economic, environmental, and social) should be consid-ered to ensure product sustainability. Second, the analysis reveals that cost (economic), quality (economic), generated waste and emission during the life cycle (environmental), energy and water consumption during the life cycle (environmental), and occupational health and safety (social) are among the highly ranked criteria. Conclusion: In this regard, in order to increase product sustainability, the companies should de-termine ways to decrease water usage, energy usage, carbon emission, and waste without ne-glecting the cost and quality of the product and without ignoring occupational health and safety.