Evaluation of Satisfaction Level of Pregnant Women Presented for Obstetrics Ultrasound Scan in Gombe State Specialist Hospital in North Eastern Nigeria

Abstract

Obstetrics ultrasound plays an important role in patients care through foetal and maternal management serving as an indispensable tool in routine antenatal care due to its sensitivity in detecting foetal anomaly, failed pregnancy, pregnancy dating as well as multiple gestation. The study aimed at evaluating the level of satisfaction in pregnant women presenting for obstetrics scan at Gombe State Specialist Hospital where a convenient sampling technique was used to draw one hundred and sixty (160) pregnant women coming for obstetric scan at Gombe State Specialist Hospital from February, 2020 to June 2020. Data was collected using a well-structured questionnaire designed based on the parasuraman service quality model and analyzed using statistical package for social sciences (SPSS) version 20.0 where descriptive statistics were generated and presented in Tables and Charts. The participants were aged between 16 and 40 years with a mean age of 24.64. The results showed total patient’s satisfaction with regards to waiting area and waiting time, however highest level of unsatisfaction is recorded in the patient’s perception of the accuracy of the ultrasound scan. The study also found majority of the respondents believed that the main purpose of obstetric scan is to check for fetal wellbeing while 19.4% of the respondents had obstetric scan for gender determination. Obstetrics scan is considered to be a major examination among pregnant women for confirmation of fetal wellbeing and gender. The level of education and exposure by pregnant women serve as a key factor in expecting more from obstetric scan.