Abstract
Objective: To verify user satisfaction with oral public health services in different treatment dimensions and relate them to demographic conditions. Material and Methods: This study using pilot pathfinder design, conducted in Bantaeng Regency in January 2018. Patient was obtained for 114 people. Data were collected using structured questionnaires, which have been designed according to this survey which has eighteen questions corresponding to the object, with response patterns: satisfied, more or less and dissatisfied. Satisfaction was analyzed by using chi-square test. Questions about satisfaction with services are grouped into five domains - 'physical structure', 'relationships and communication', 'information and support', 'health care' and 'service organization'. Results: The results showed that in dental and oral health centers in Bantaeng District the physical structure dimension showed the highest level of satisfaction, while the dimensions of dental and oral health care showed the lowest satisfaction. Conclusion: Communities in Bantaeng and Pa'jukukang Sub-districts of Bantaeng Regency are mostly satisfied with dental and oral health services based on health service dimensions. On the physical structure dimension shows the highest level of satisfaction, whereas the dimension of dental and oral health care shows the lowest satisfaction.
Highlights
In recent years, ensuring the quality of health care has been a constant concern of countries in the world, regardless of the level of economic development and health care [1,2]
Communities in Bantaeng and Pa'jukukang Sub-districts of Bantaeng Regency are mostly satisfied with dental and oral health services based on health service dimensions
On the physical structure dimension shows the highest level of satisfaction, whereas the dimension of dental and oral health care shows the lowest satisfaction
Summary
In recent years, ensuring the quality of health care has been a constant concern of countries in the world, regardless of the level of economic development and health care [1,2]. National and international organizations for the assessment of health services establish the satisfaction of healthcare users as one of the main indicators for controlling health outcomes [3]. The World Health Organization has shown great interest in the evaluation of health services, while encouraging the development of strategies that take advantage of user satisfaction with regard to various aspects of health care, which mainly include aspects of quality of non-clinical care [8]. Studies on the quality of dental care services are rare and do not have the same criteria [10,11]. Several available studies have used patient satisfaction to evaluate quality, in the field of dental and oral health services [11]. The aim of this study was to verify user satisfaction with oral public health services in Bantaeng and Pa'jukukang Sub-district, Indonesia
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