Abstract
The global pandemic has affected all sectors and disrupted not only supply chains but also had a particular impact on the range of services provided and the whole service sector. Outsourcing is used to adapt to business environment changes. However, in the scholarly literature, outsourcing of services is analysed as a complementary part of the manufacturing process—there is a lack of research on outsourcing in service companies. This article analyses the enablers of outsourcing in all service groups. The aim of the semi-structured interview was to determine not only the enablers, their significance in each WTO (World Trade Organisation) group of services but also the use of outsourcing in the provision of core and non-core services. The results of the empirical study revealed that outsourcing is increasingly used in the service sector; however, enablers vary depending on the provision of services, the nature of the service company’s activities, and the needs they meet, public or for-profit.
Highlights
The growing indicators of the services sector in recent years and the research data provided by various international organisations (e.g., WTO, The World Bank, and UNCTAD (United Nations Conference on Trade and Development)) show that the importance of the service sector is growing in all countries: the number of service companies and people working in them is growing and direct foreign investment indicators reveal that the dominance of service delivery patterns is changing, crossing national borders, and increasing the importance of outsourcing in service delivery
The results of the study show that in the service sector, outsourcing is more often used for non-core services
It should be noted that only in the group of business services is outsourcing practised for core services, while in communication and transport services, it is practised for both core and non-core services
Summary
The growing indicators of the services sector in recent years and the research data provided by various international organisations (e.g., WTO, The World Bank, and UNCTAD (United Nations Conference on Trade and Development)) show that the importance of the service sector is growing in all countries: the number of service companies and people working in them is growing and direct foreign investment indicators reveal that the dominance of service delivery patterns is changing, crossing national borders, and increasing the importance of outsourcing in service delivery. Many service companies use outsourcing as one of the most effective forms of business process organisation to respond quickly to market changes (Trushchenko et al 2021). State policies are increasing the cost of running a business, and the development of information and communication technologies, intensifying competition, has implications for the drivers that will encourage the service organisation to use outsourcing (Lahiri and Kedia 2011)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
