Evaluation Of CPSU-Track System Quality and Process: An Electronic Contact Tracing System

Abstract

This study was conducted to evaluate the implementation of CPSU-Track in terms of its system quality and process as an e-contact tracing system of Central Philippines State University-Hinigaran Campus. It sought to determine the level of CPSU-Track system’s quality in terms of functionality, usability, efficiency, reliability, maintainability and portability, and processing in terms of record and time keeping, contact tracing, and processing time as assessed by staff, head of office and students. This study made use of a descriptive type of research design using the total enumeration process for staff and head of office respondents, while purposive quota sampling was used to identify student-respondents of Central Philippines State University-Hinigaran Campus. The results revealed that the staff and head of office’s assessment of the system’s quality exceeded the expectations of the end-users and obtained excellent interpretation in terms of the factors and criteria set on the standardized questionnaire of ISO/ IEC 9126, Meanwhile, the staff, head of office and students found the system’s process excellent in terms of record and time keeping, contact tracing, and processing time. Results and findings also concluded that the system much likely had the standards and characteristics to be an effective digital tool for contact tracing especially in managing the spread of the COVID-19 disease.