Abstract
A road is the most critical infrastructure in economic development; therefore, it should be maintained at a certain level of service. In improving road quality, the satisfaction of road users can also be used as a reference to determine whether the road is still in good condition or if handling is needed to improve the comfort of the road users. This study aims to map the attributes that affect the satisfaction of local road users using the Importance Satisfaction Analysis and Customer Satisfaction Index methods, identify the main priority attributes that need to be improved, and assess the impact of concretization according to the community perceptions. The study found that road supporting facilities (road shoulder, drainage), the width of the road, smooth flow in and out of the road, prevention of stagnant water during the rainy season are the most priority attributes to be improved. The satisfaction index value is 67.22%, suggesting that overall, road users are satisfied with the existence of local road concretization in the city of Padang.
Highlights
The Major of Padang City has an excellent program in improving public needs, especially in residential areas
Public Works and Public Housing Agency has been instructed by the Major to evenly improve local roads in almost every residential and residential area that are densely populated by using road concrete programs since 2013
Ready Mix Concrete is chosen to pave the local road because the process is quite easy and can be done without heavy equipment compared to by using asphalt roads
Summary
The Major of Padang City has an excellent program in improving public needs, especially in residential areas. Public Works and Public Housing Agency has been instructed by the Major to evenly improve local roads in almost every residential and residential area that are densely populated by using road concrete programs since 2013. The rigid pavement is a road pavement with binding materials using Portland cement, reinforced concrete plates, or without reinforcement placed on the subgrade or without the bottom layer [3]. These concrete plates carry most of the traffic load. For local road/ concrete at residential area, rebate casting uses a K-225 concrete quality without reinforcement with a thickness of 15 cm
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