Abstract
Evaluating the impact of integrated change initiatives on wait time for outpatient primary care physiotherapy service
Highlights
Widespread public demand for improved access, political pressure for shorter wait times, a stretched workforce challenge healthcare leaders to adopt new management approaches1
In 2015, the physiotherapy service had a 29.3% increase in demand over 2013 level leading to 990 patients on the waiting list and the number of patients waiting longer than 12 weeks for the first appointment increasing to 45%, and the average wait time at 53 weeks and longest wait time at 78 weeks
Developed and implemented Group Physiotherapy Service targeted at patient groups with similar diagnosis or referral reason iii
Summary
Widespread public demand for improved access, political pressure for shorter wait times, a stretched workforce challenge healthcare leaders to adopt new management approaches1. Evaluating the impact of integrated change initiatives on wait time for outpatient primary care physiotherapy service Link service delivery to organisational goals iii.
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