Evaluating the Drivers to Information and Communication Technology for Effective Sustainability Initiatives in Supply Chains

Abstract

Supply chain (SC) sustainability has become a global issue. To develop sustainability focused SC networks, the role of Information and Communication Technologies (ICTs) is of great significance. An effective information system and management can help not only in improving better customer service and in cost control, but also can assist planning to achieve the three pillars of sustainability (ecological, economic, and societal development), thereby enhancing business efficiency. This paper aims to identify and evaluate the drivers relevant to ICT for sustainability initiatives in SCs. The drivers are finalized through a literature survey and use of the Delphi technique. The finalized drivers are analyzed by a procedure using the fuzzy DEMATEL approach. The research findings suggest that “Government support systems and subsidies”, “Knowledge and awareness of ICT tools and techniques,” and “Information systems network design” drivers have the most significant influences in the implementation of ICT for incorporating sustainability in SCs. This work may help practitioners and researchers in strategic decision-making and in formulating effective plans for the implementation of ICT and for incorporating sustainable concepts in SCs.