Abstract
Abstract Background: Quality indicators tools are utilized when making clinical decisions, implementing recommendations based on guidelines, and assessing and reporting treatment efficacy to patients and stakeholders. Patient-reported experience measures (PREMs) quantify patient experience, which is distinct from measuring the outcomes of patients. PREMs go beyond subjective assessments of satisfaction to examine patient’s experiences with the health-care system during the course of treatment and quantify those experiences objectively. It is necessary to evaluate both the clinical outcomes and patient experience to achieve goals. Methods: This study design was a cross-sectional survey conducted at the physiotherapy outpatient department of a tertiary care hospital with a sample size of 64 patients with acute musculoskeletal conditions after musculoskeletal rehabilitation. After obtaining written informed consent and ethical clearance from the committee, patients were administered post-acute outpatient physical therapy settings questionnaire (PEPAP-Q) using Google Forms before discontinuation of treatment and the responses were recorded and analyzed. Results: Descriptive analysis was done for the 64 responses received and the 23 items in the PEPAP-Q were examined. The results showed that 73% of the patients got information about their prognosis from their therapist. In 93% of the responses, the therapist gave full attention to the patient and also considered the safety aspects. Around 50% of patients documented that they had to wait for the treatment as the equipment was not free. Only 67% of the therapists adapted treatment to the mood of the patient. Conclusion: PREMs form an important outcome measure contributing to patient-centered quality of care in postacute physiotherapy outpatient settings.
Published Version
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