Abstract
In order to manage sections of emergency in an effective manner in various levels of headquarters and line, it is critical to have a tool to monitor and evaluate the performance. Thus, present research was developed aiming to evaluate national emergency indexes in medical and educational centers. The statistical society of ore sent research is all educational – medical centers of Kermanshah Medical University and we used census method. Indexes were gathered by means of forms completed in emergencies and analyzed by Spss 21 software and we used descriptive statistics including median and standard deviation. Findings indicate that the minimum rate of the percentage of patients settled during 6 hours is related to Imam Reza Hospital with 76.66 percent and also the minimum rate of the percentage of patients existing the emergency less than 12 hours was related to Mohammadi Kermanshahi Hospital equal to 85 percent. The minimum rate of unsuccessful CPR is related to Motazedi Hospital equal to zero percentage. The maximum rate of leaving with personal responsibility is related to Kermanshah’s Imam Khomeini Hospital in rate of 18.94 percent. The minimum median of triage time duration in levels one, four and five are related to Motazedi Hospital and to Taleghani Hospital in levels two and three. Considering the fact that emergency is first level of patients’ contact with the hospital, exact evaluation of emergency indexes, specially important indexes such as percentage of settled patients during 6 hours, percentage of patients leaving the emergency under 12 hours, and the triage time duration median are essential. DOI: 10.5901/mjss.2015.v6n4s2p607
Highlights
The emergency section is considered as the heart of a hospital and the proper and regular stream of affaires could save many lives
No hospital could be considered as an ideal medical center if its emergency section lacks active and proper function and in case of such issue, other hospital services are affected by this huge problem (1)
The minumm amont of settled patients in less than 6 hours is related to Imam Reza hospital with 76.66 percent and the minimum percentage of patients released from emergency ubder 12 hours is related to Mihammad Kermanshahi hospital with rate of 85 percent
Summary
The emergency section is considered as the heart of a hospital and the proper and regular stream of affaires could save many lives. Considering the critical and vital role of hospitals and noticing the fact that organizing this section is far from satisfying condition in most of hospitals in our country since accompanying ad assistance is weak, expert employees (Doctors and Nurses) experience is limited and supportive services are not enough and in reach equipment’s usually don’t have proper quality, therefor emergency section is evaluated with other section and before all of them and improving it to any possible level for the society will be a the first thing to do (14). Findings of Vahdat’s research (2009) shows that in various sections of hospital, the under surveillance section with 59.3 percent and emergency section with 23.3 percent had the highest amount of personal satisfaction and considering obtained results we could claim that improving medical services level and treatment equipment’s could create a pleasant environment for patients and increases patients’ satisfaction and therefor decrease the rate of release with personal satisfaction (23). The aim of presenting indexes of emergency section was to achieve integrated function index for emergency sections and clarifying strengths and weak points and planning to achieve these sections’ goals in specific directions, so present research was designed and executed to study national emergency indexes in medical-educational center of Kermanshah Medical University during 2011-2012
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