Evaluating Employee Performance and Work Motivation in the Hotels in Mongolia

Abstract

This thesis study is based upon the evaluation and examination of the impact of work motivation on employee performance in Mongolian hotels. The purpose of this study is to 1) exam hotel employees’ work motivation in Mongolia; 2) exam hotel employee’ performance in Mongolia; and 3) identify the relationship between work motivation and employee performance. The target group of this research included the employees of four “4-Star” hotels, twenty “2 Star” hotels, and twenty-four “3 Star” hotels. The total population for this study amongst all the hotels was about 1850 employees (NSO, 2013). A convenient sample applied and a quantitative research methodology used. Survey questionnaires designed with 7-point Likert-type scales and questions anchored between (1) strongly disagree to (7) strongly agree. In general, the result proved by previous studies and the result was ‘work motivation positively impacts on employee performance’ which is proven by previous studies. The finding indicated financial motivation, internal self - concept motivation, goal internalization motivation but not enjoyment motivation and externals self-concept motivation were found to have significant contribution to the prediction of employee performance. Implications and suggestions for future studies were provided in this study’s last chapter.