EVALUASI TATA KELOLA TEKNOLOGI INFORMASI PADA PERUSAHAAN MENGGUNAKAN FRAMEWORK COBIT Studi Kasus: PT. Telkom Gaharu Medan-Divisi Data Management

Abstract

Information technology plays an important role in a company or other agency, but to see the suitability of technology to the needs of the company, an evaluation of information technology governance is needed. In the research conducted, the focus of the evaluation includes the Data Management division of PT Telkom Gaharu using the COBIT 2019 framework with domains EDM04 (Ensure Resources Optimization), MEA01 (Managed Performance and Conformance Monitoring), and DSS03 (Managed Problems) which focus on the information system, namely Unified Inventory Management. This research uses data collection techniques of literature study, observation, interviews, and questionnaires managed using Guttman scale measurements with the help of Microsoft Excel calculations. The evaluation carried out focuses on the Capability Level and Gap Analysis values which are presented in the form of Tables and Radar Graphs. The Capability Level value of the EDM04 domain is 92% (Fully Achieved) with a Gap Analysis of 0.97, so it can be said that the information technology governance process for the EDM04 domain has been fully achieved. The Capability Level value of the MEA01 domain is 94% (Fully Achieved) with a Gap Analysis of 1.33, so it can be said that the information technology governance process for the MEA01 domain has been fully achieved. The DSS03 domain Capability Level value is 81% (Largely Achieved) with a Gap Analysis of 0.25, so it can be said that the information technology governance process for the DSS03 domain has been fully achieved.