Evaluasi Tata Kelola Sistem Informasi Business Intelligence pada Perusahaan Minuman Ringan

Abstract

. Implementation of Business Intelligence (BI) can fulfil complete information needs, qualified, and suitable for each business unit levels to improve the quality of management decision making. This study aimed to evaluate the governance of BI on one of soft drinks company in Indonesia (PMRI). The evaluation consist of investigation resources information system with descriptive qualitative method, analysis level of maturity by using maturity models COBIT framework 4.1 and analysis of system quality, information quality and service quality which the variabel adapted from DeLone and McClane Model and analysed with Importance Performance Analyst (IPA) analysis. Based on the results of investigation resources information system already support the implementation of BI but it needs to improve. Based on the result of overall measurement maturity process is already followed the correct rules with COBIT framework and level Maturity is between level: 2 - Repeatable and level: 4 - Managed. Furthermore, based on IPA analysis, low-performance quality system and become priorities for the improvement of PMRI is reliability, accessibility and efficiency, and for the low performance in the quality of information is attribute accuracy and timeliness, and for the low performance in the quality of service is an attribute of reliability and responsiveness. Improvements focus on enhancement of BI performance, planning and management.