Abstract
One Stop Service (e.g PTSP) is one of the government programs to provide fast, easy, cheap, transparent, sure and affordable services. One of the determinants of the success of PTSP in service is human resources in mastering the technical licensing process. To meet these needs, in 2021 the DKI Jakarta BPSDM will conduct online PTSP Training to anticipate the Covid-19 pandemic. In order to realize good training, it is necessary to evaluate to get input for the development of further training programs. The evaluation was carried out using the CIPP (Context – Input – Process – Product) evaluative model. The results show that in general the PTSP 2021 online training has not been carried out effectively, both in terms of context, input, process and product. The participants felt that this training was very useful, so it needed to be continued with improvements, and it was recommended to use blended learning.
Highlights
ABSTRAK Pelayanan Terpadu Satu Pintu (PTSP) merupakan salah satu program pemerintah untuk memberikan pelayanan cepat, mudah, murah, transparan, pasti dan terjangkau
The results show that in general the PTSP 2021 online training has not been carried out effectively, both in terms of context, input, process and product
Ada beberapa hal yang menjadi kendala atau hambatan ketika proses pembelajaran berlangsung antara lain masalah jaringan internet yang kadang-kadang tidak stabil baik pada peserta maupun pada narasumber, pelatihan dilakukan pada jam kerja sehingga kurang fokus, metoda pembelajaran kurang variatif dan sebagian peserta kurang semangat dalam mengikuti pelatihan
Summary
Menyediakan informasi evaluasi proses pada dasarnya memeriksa pelaksanaan rencana yang telah ditetapkan. Apabila rencana tersebut perlu dimodifikasi atau dikembangkan, evaluasi proses memberikan petunjuknya. Komponen proses dalam penelitian ini, yang dilakukan evaluasi meliputi: pelayanan penyelenggara, penggunakan metode pembelajaran, penggunaan media pembelajaran, materi yang diujikan dan ketersediaan waktu pembelajaran
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