Abstract
This study aims to analyze the quality of Himbara services and the influence of HR factors and infrastructure facilities for the Harapan Family Program beneficiaries in Ambon City. This research is a descriptive study conducted for independent variables without making comparisons or connecting with other variables. The population in this study were all beneficiary communities of the Family Hope Program in Ambon City in 2019 phases I through phase III of 7,184 KPM. Determination of the sample is purposive sampling with the consideration that the PKH beneficiary community that can be used as respondents are adults, especially pregnant women, as many as 144 pregnant women as one part of the beneficiary community of the Harapan Family Program in Ambon City. The results showed that (1) the quality of Himbara services in terms of tangible dimensions, empathy, responsibility, responsiveness and assurance, (2) HR factors and infrastructure facilities influence the quality of Himbara services for beneficiaries of the Harapan Family Program in Ambon City.
Highlights
Indonesia, salah satunya diimplementasikan oleh Dinas Sosial Provinsi Maluku dalam menurunkan angka kemiskinan
This study aims to analyze the quality of Himbara services and the influence of HR factors and infrastructure facilities for the Harapan Family Program beneficiaries in Ambon City
The results showed that (1) the quality of Himbara services in terms of tangible dimensions, empathy, responsibility, responsiveness and assurance, (2) HR factors and infrastructure facilities influence the quality of Himbara services for beneficiaries of the Harapan Family Program in Ambon City
Summary
Kualitas Pelayanan Himbara Bagi Penerima Manfaat Program Keluarga Harapan Di Kota Ambon. Program Keluarga Harapan yang selanjutnya disebut PKH adalah program pemberian bantuan sosial bersyarat kepada Keluarga Miskin (KM) yang ditetapkan sebagai keluarga penerima manfaat PKH. Sebagai sebuah program bantuan sosial bersyarat, PKH membuka akses keluarga miskin terutama ibu hamil dan anak untuk memanfaatkan berbagai fasilitas layanan kesehatan (faskes) dan fasilitas layanan pendidikan (fasdik) yang tersedia di sekitar mereka. Program Keluarga Harapan (PKH) adalah program perlindungan sosial yang memberikan bantuan uang tunai kepada Rumah Tangga Sangat Miskin (RTSM) dengan syarat dapat memenuhi kewajiban terkait pendidikan dan kesehatan. Dimensi berwujud (tangibles) merupakan kualitas pelayanan berupa sarana fisik bank yang tergabung dalam HIMBARA (Himpunan Bank Negara) yakni BRI Cabang Ambon yang dapat menunjang pelaksanaan pelayanan kepada penerima manfaat PKH di Kota Ambon.
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