Abstract
In line with Herzberg’s model (Herzberg, 1959) this paper raises the question of the existence of differences in the perception of work satisfaction. It is a descriptive cross sectional study made with a sample of 80 public servants belonging to the administration and services in a public university. The Work Satisfaction Questionnaire (Warr., cokk and Wall, 1979) was used as the measurement tool. Results that females, older people, more senior employees and temporary workers had a higher level of work satisfaction. It is concluded that it is external factors, such as leader-subordinate exchange what lowers satisfaction regardless of other variables. Specific actions should be taken in order to improve vertical communication
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