Abstract

The aim of the article is to discuss library performance evaluation situation in Lithuania. Theoretical insights are presented, and empirical research aims to test one of the library performance evaluation methods. Library management requires constant improvement in achieving goals and mission of the institution. Library information services should be of a good quality to fullfill growing information needs of their customers. It is important to get some experience in looking for appropriate evaluation methods suitable for library management improvement in Lithuania. As methodological research tool was chosen international standard ISO 11620: 2008 Library performance indicators . Research was carried out with participation of library and information science students at the Vilnius University library. KEY WORDS: quality, performance measurement and evaluation, library management, Vilnius University library, performance indicators, standards.

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