Abstract
<p class="0abstract"><span lang="EN-US">Mobile apps have penetrated the market and are being used everywhere. Companies developing apps face increasing challenges such as short time to market or demand for high quality. Furthermore, the success of an app also depends on how users perceive its quality. Feedback provided by users influences other potential users and provides new opportunities for identifying features. Consequently, it is a valuable source of input for app developers with respect to product improvements. One form is textual feedback. This kind of feedback is usually distributed across various data sources. Therefore, it must be captured from these sources and put into one single pool of data before it can be analyzed. The analysis must take into account the peculiarities of the short release cycles and high change rate of features for mobile apps. In this article, we present User Echo Service (UES), which was built to address heterogeneous data sources. The aim of UES is to allow product managers to be able to be always up to date with the latest feedback data. Therefore, we have created an extensible architecture aimed at supporting different data sources and present the feedback collection scheduling system. This forms the prerequisite for subsequent analyses of the collected data. We discuss our solution and provide ideas for future development.</span></p>
Highlights
Mobile apps have become an essential part of our daily life
To make it easier for developers to consider feedback, we have developed an approach that captures usage feedback and textual feedback – the latter being the focus of this article
We focus on the following research question: How to continuously gather feedback from different sources in order to provide a foundation for user feedback analyses representing a holistic view on this feedback? In this article, we introduce User Echo Service (UES), which implements these requirements
Summary
Mobile apps have become an essential part of our daily life For many people, their smartphone has become their primary electronic device. We focus on analyzing and using user feedback to assure and improve app quality. Such feedback is often not considered systematically by developers, but can offer great value in terms of enabling a better understanding of customers, their real needs, and bugs discovered by users. The role of user feedback for development has increased [2] This means that developers of apps need to consider feedback, as users and potential users are influenced by it. To make it easier for developers to consider feedback, we have developed an approach that captures usage feedback and textual feedback – the latter being the focus of this article
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