Abstract
Enterprise social media have emerged as an important form of information and communication technology (ICT) for organizations. Many large multinational organizations are utilizing customized forms of social media for proprietary communication within and between organizations. Recent research has focused on the impact that enterprise social media has had on organizational communication processes. First, central theoretical perspectives are examined, including affordances, social capital, and social network theories. These theoretical lenses help to better understand the impact that enterprise social media have on organizational communication processes. Second, recent research examining the impact of enterprise social media on organizations is reviewed. Scholars have emphasized the impact of enterprise social media on team communication, knowledge sharing, and collaboration, among other functions.
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