Abstract
The primary objective of this paper is to identify the factors associated with computing satisfaction for existing legacy systems and the perceptions of usefulness and ease of use of an enterprise resource planning (ERP) system for Thai university staff. Questionnaires were used as a means to gain insights and perspective of ERP systems in Thai universities. The results found significant relationships between university tenure and system satisfaction, and that computer experience, age, prior knowledge and education were significantly related to ERP perceptions. Diversity is also required in administration staff to allow new ideas to be recognised and exploited. This study has investigated ERP as a new innovation at a very early stage in Thai universities. This research study has shown that potential adopters of ERP do have uncertainty about a new innovation and this compels them to find out more information about the innovation. Any efforts at persuasion should be staged over a period of time to allow a build-up of knowledge to occur in organisations that implement ERP. ERP training could then focus on explaining the advantages of ERP over the existing system, while providing users with ‘hands on’ experience of an ERP system.
Published Version
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