Abstract
The rapid growth through the use of Enterprise Resource Planning (ERP) systems by Indonesian companies has been responded by ERP vendors in providing skilled human resources in ERP environment by cooperating with universities. SAP as one of the ERP vendors has also cooperated with Atma Jaya Catholic University of Indonesia Jakarta, particularly for accounting students, training is conducted since 2013. This study will test the satisfaction model for the students after they complete the ERP training using the Technology Acceptance Model (TAM) and Continuance Model framework. This research is an explorative study that examines student satisfaction models in using ERP system. The Technology Acceptance Model and Expectation Continuance Model used to build a proposed model. Data collection was done by distributing questionnaires to 319 trainees at the end of the session. The result of analysis using Partial Least Square SEM method shows that confirmation variable, perceived ease of use, satisfaction with class, and satisfaction with an instructor have affected student satisfaction in using ERP system. Furthermore, satisfaction with class and instructor influence perceived ease of use, and, finally, students 'satisfaction effect on students' intention to keep using. Based on the analysis results can be concluded that students feel satisfied with ERP training and this affects their intentions in using ERP in the future.
Highlights
The Enterprise Resource Planning (ERP) system is one of the commercial software packages that have an ability to integrate all business functions and company's resources
Based on the Technology Acceptance Model [6] and the Expectation Confirmation Theory [3], the model of this study examined the effect of variable Confirmation, Satisfaction with Class, and Satisfaction with Instructor, Perceived Ease of Use, and Perceived Usefulness of the User Satisfaction after the SAP course
Partial Least Square Method (PLS) is an alternative method of Structural Equation Modeling (SEM) analysis based on variance compared to the covarian-based SEM method represented by LISREL and Amos
Summary
The Enterprise Resource Planning (ERP) system is one of the commercial software packages that have an ability to integrate all business functions and company's resources. ERP has been widely applied in the business, including in Indonesia As it has been reported by Indonesia Finance Today (http://www.ift.co.id/), ERP consumption value in Indonesia in 2014 reached US$ 110 million and will increase to US$ 120 million in 2015. This figure will be increased in subsequent years, since more and more companies require software to meet the demands of business operations based on information technology, efficiency, productivity, competition, and market demands. The growth through the use of ERP in Indonesia gives an indication about the direction of the growing need for skilled labor in using ERP. The universities need to prepare their curriculum by adopting the ERP material in lectures
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