Enhancing the functioning of local purpose-oriented networks through citizens’ co-production of services

Abstract

This research aims to deepen our understanding of how citizens’ co-delivery of services, as a specific type of the co-production of services in purpose-oriented local networks, enhances the network's functioning. Using a grounded theory approach and based on our findings, we develop three propositions. First, we propose that successful network functioning depends on whether or not the involved citizens are users of the service the network provides. Second, we propose that networks will function more successfully if citizens’ co-production is indirect, through brokers. Finally, we propose that the broker’s affiliation influences the network’s functioning. These propositions are discussed and considered as steps that local governments can take to improve the provision of services in such purpose-oriented local networks.