Abstract

 
 
 Objective: To alleviate high demand on the Stricto Sensu secretariat through a chatbot designed for various inquiries.
 Method: Utilized a qualitative approach, leveraging interviews for empirical analysis and Ishikawa diagrams for process mapping.
 Results: Demonstrated the chatbot's capacity to streamline secretarial tasks, especially highlighted during pandemic-induced challenges.
 Practical Implications: The initiative offers a scalable model for enhancing administrative efficiency across higher education institutions, promoting interdisciplinary collaboration and technological integration.
 Conclusions: By improving response efficiency and reducing wait times for student requests, the chatbot exemplifies the transformative potential of AI in educational administration, suggesting a strategic direction for future technological adoptions in higher education.
 
 
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