End‐user training in a virtual medical library setting – a case study of an academic medical library in Lebanon

Abstract

The Saab Medical Library (SML) developed its virtual medical library site in 1997. The spread of the Internet prompted its development, in addition to continuous requests from users to provide such a service for 24 hours a day, seven days a week. The virtual library is dynamic, growing and changing continuously, and the role of the traditional reference librarian and the end‐user education programs had to change to fit this borderless library. This paper discusses the aim, preparation, problems and lessons learned after three years of the user education program in a virtual library setting, and how reference work had to change to satisfy the needs of both the system and its users. The reference librarian has to carry out a smooth transition to a virtual library and help users cope with the technological changes. Training at the SML, as in any academic library, aims at teaching how to retrieve information rather than providing answers. This training is presented in different forms such as orientation sessions, seminars, and course‐related instruction, in addition to Web‐based instruction. In a virtual setting, reference librarians should act both as educators and consultants for end‐users, advising them on the search strategy as well as the software set‐up. The “Lebanese Corner” and an e‐reference service were added to complete the picture of this virtual library. This change had advantages and disadvantages for the users.