Abstract
Purpose– Previous research on supply chain integration (SCI) enablers has primarily focussed on interorganizational relationships, the purpose of this paper is to broaden the discussion to include interpersonal relationships (IPRs).Design/methodology/approach– Based on a comprehensive literature review, a series of propositions are postulated and synthesized into a conceptual model of how IPRs maintain and enable SCI, which is decomposed into strategic alliance, information sharing, and process coordination.Findings– The authors find that IPRs including personal affection, communication, and credibility, have a positive influence on SCI, and these links are mediated by interorganizational relationships including trust, commitment, and power.Originality/value– The framework developed in this study provides new insights into the role of interpersonal networks in interorganizational relationships, which lead to SCI.
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