Employment stability and retention in the hospitality industry: Exploring the role of job embeddedness

Abstract

ABSTRACTThe purpose of this research was to explore the factors that cause some employees to remain with an employer for an extended time in the hospitality industry – an industry widely recognized as being characterized by high staff turnover. The study takes a different approach to most of the related research undertaken in this industry by focusing on the factors that contribute to retention. Content analysis of in-depth interviews indicates that community attachment, a dimension not generally explored in turnover research, may play a significant role in explaining employee's intention to stay with an employer.