Abstract
This chapter lays out the policy fundamentals of employment services as a principal active labor market policy. It lays out their core functions – job search, job counseling and job placement – and then explains the range of extended services that help transition an employment service into a more modern labor intermediation service. Labor intermediation services go beyond linking job seekers with employment by intermediating on a range of services needed to get people on the road to jobs: training, education, microenterprise, and economic development, to name a few. It concludes with the labor market policy of employment and labor intermediation in its broader labor and social policy context, explaining what the policy can and cannot do.
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