Employees' information system usage behavior evolution based on social network analysis perspective

Abstract

Prior research has studied individual-level information system post-adoption usage, primarily regarding cognitive factors as predictors of individual usage behavior. We suggest that employees should be embedded in the social network of the organizational unit, and their interactions with coworkers can promote the usage behavior evolution from habitual usage behavior to innovative usage behavior over time. In this paper, according to the social capital theory, we propose a research model of individual IS usage behavior evolution. Then we take the longitudinal period of 3 years and choose two typical periods to collect the valid data from a motor manufacturing enterprise. Through both in-depth interviews and social network analysis approach, empirical results show that there is a close relationship between changing social networks and employees' information system usage behavior evolution. In the Low network density and centrality are positively associated with employees' habitual usage and high network density and centrality are positively associated with employees' innovative usage.