Abstract
Quality figures large in the lexicon of today′s management. And so it should. For many, however, the use of buzzwords such as “commitment to quality” can suggest a case of all form and no content. Suggestion schemes, properly constituted and managed, offer real opportunities to achieve employee involvement and empowerment, key elements of quality management. Rewards need not be large, but the benefits in terms of motivation and increased employee morale can be considerable. Offers a model scheme for consideration, adapted from the commercial sector in both the United Kingdom and South Africa; it is suggested for use in the library and information sector.
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