Abstract
Employee relations (ER) is under the spotlight again! One of the dynamic concepts in the management literature, its definition has followed organisations’ evolution, nature of work, the role of employees and their relationship with their companies. The uncertain business landscape has created myriad factors like talent shortage, technological advancements, demand for new skills and multigenerational workforce, as a result, organisations are witnessing a tectonic shift in their employment model, thus, persuading them to revisit their employee value proposition and philosophy in managing ER. Using a case study as a reference point, the article highlights that ER is assuming a new mould and big shift—from a transactional approach to job and job roles to a rounded view on employee’s overall development and growth in the organisation, which includes consideration, importance of relationship and humaneness.
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