Abstract
Although there have been several studies on expatriate adjustment, acculturation and cultural adaptation to a foreign culture in service-driven occupations, there is a dearth of research in many areas. There have been few studies that have looked at jobs that have high emotional labor in the academic field in a cross-cultural context. This study attempts to fill this gap by examining a high emotional labor occupation - the teaching profession, by looking at two different samples of teaching faculty, in two different countries. Two different groups of faculty from the US one teaching in the US, and one teaching as expatriate faculty in China were compared. Findings revealed significant differences in perceptions of emotional labor, stressors and strains. The implications of these findings are discussed.
Highlights
Introduction to the Educational EnvironmentWith globalization and increased worker mobility, there are less barriers to international employment, and this has opened up opportunities for individuals from different parts of the world (Schoepp, 2011)
It was interesting to note that no participant answered “none” and it is evident that emotional labor is very prevalent among college faculty in both countries
There are some significant differences in the types of situations where they perceive emotional labor, as well as significant differences in the types of emotional reactions and outcomes faced in both countries
Summary
Introduction to the Educational EnvironmentWith globalization and increased worker mobility, there are less barriers to international employment, and this has opened up opportunities for individuals from different parts of the world (Schoepp, 2011). Many countries in the world are seeing rapid growth and development, in the developing world and this has increased their needs for human resources as the local population does not adequately have the skills and knowledge to meet their needs. As Schoepp (2011) points out expatriate scholars are exemplars in today’s new global employment reality. They have the capability to impart the knowledge and skills needed, and the advantage is they only need to be hired for a relatively short time period
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