Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees

Abstract

The present study is conducted to investigate the emotional labour and organizational role stress of pilots, airhostesses and air traffic controllers. An emotional labour scale (Grandey, 2003) and an organizational role stress scale (Pareek, 1993) are administered on a sample of 90 aircraft employees. A one-way ANOVA test revealed that the three groups of aircraft employees differ significantly among each other in their emotional labour (F = 31.92; P < 0.001) and organizational role stress (F = 44.26; P < 0.001). More specifically, air traffic controllers are observed to have significantly higher organizational role stress compared to pilots and airhostesses; whereas airhostesses are observed to have significantly high emotional labour compared to pilots and air traffic controllers. Further stepwise multiple regression analysis revealed the factors significantly contributed to emotional labour and organizational role stress of aircraft employees. Findings of the study are helpful for the aircraft management authorities to come out with different strategies to improvise the emotional labour and organizational role stress.