Emotional Intelligence’s Impact on Managers Work Performance

Abstract

Objective: This study aims to estimate managers' EI levels in the banking sector. Theoretical framework: Examining managers' Emotional Intelligence levels and how they affect their work performance in the banking industry. Method: In order to deepen understanding in this field and formulate suggestions that would promote excellence and professional advancement. The study made use of the statistical programme SPSS, the researcher used a descriptive strategy that focuses on data gathering and interpretation. Result and Conclusion: The random sample technique was used to disperse managers who made up the study population. After data analysis, the findings revealed a lack of a favourable statistical association exists between Emotional Intelligence and Employee Performance. general, as well as its elements for managers in the banking industry in terms of Efficacy and Professional Performance. Implication of the Study: The supervisors who made Because the banking industry is so private, it was difficult to access the research population, and there wasn't much information available. Originality/Value: One of the contemporary ideas that has made its way into the study of organisational behaviour and human resource management is the idea of emotional intelligence. This study sought to ascertain how managers at banks performed on the job in relation to their Emotional Intelligence.