Abstract
Our work is aimed at studying of emotional intelligence features and leadership qualities of civil servants of Ukraine. The object of study is the emotional intelligence of civil servants. The research methods: theoretical analysis and generalization of socio-psychological literature on the topic of research, psychodiagnostics, and mathematical and statistical methods. The importance of emotional intelligence, leadership qualities in the context of the management model is investigated in the work. The components and mechanisms of influence of emotional intelligence through the manifestation of interpersonal understanding of emotions, empathy, emotional awareness are revealed here. Having conducted an empirical study, we can claim that more than 40% of surveyed civil servants, regardless of age, position, and work experience have an average level of emotional intelligence, which implies their competence in knowing their own emotions and the emotions of others. It was established that almost 50% of respondents demonstrate leadership qualities at the level of above-average, while a highly effective type of leadership is chosen by more than 40% of respondents. The obtained data provide an opportunity to further develop training programs aimed at developing and expanding leadership skills through the improvement of emotional intelligence, the implementation of more humane actions that preserve the human potential of the organization.
Highlights
During the period of reforming Ukraine in various fields, an important role in the introduction of new technologies lies with civil servants
Having conducted an empirical study of the characteristics of emotional intelligence and leadership qualities of civil servants of Ukraine, we can claim that more than 40% of surveyed civil servants, regardless of age, position, and work experience have an average level of emotional intelligence, which implies their competence in knowing their own emotions and the emotions of others
The results indicate that civil servants mostly provide awareness, understanding of their own emotions and are able to analyze them, as well as have the ability to manage them through internal influence and, increase personal leadership and the effectiveness of others
Summary
During the period of reforming Ukraine in various fields, an important role in the introduction of new technologies lies with civil servants. Nowadays we observe a tendency to a significant change in the selection criteria for managers and employees of state structural units They are becoming more stringent as the number of real jobs decreases over time, and the requirements for a person applying for a civil servant position become more demanding. The solution to this problem can consist in finding approaches and applying methods of selecting appropriate individuals with existing leadership qualities who will initiate the formation of new types of organizational cultures of structural units of the state and introduce innovative approaches. The analysis of the above assumes the relevance of determining such a ratio and highlighting the leadership characteristics of employees that are effective in the context of changing the organizational structure of government agencies
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
