EMOTIONAL INTELLIGENCE OF THE UNIVERSITY ADMINISTRATOR FOR EFFECTIVE LEADERSHIP

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The highlights about the significant contribution of emotional intelligence (EI) and how it has influenced leadership effectiveness in higher education have long been noted. Knowledge of how exactly (EI) relates to effective leadership (EL) could culminate and lead to a substantial advancement in leadership training and development programmes and the capacity to handpick potentially effective leaders. The review identified five domains of EI that comprise of 25 competencies. These competencies include self-awareness, self-regulation; motivation; empathy; and social skills, which were later collapsed into 20 and the five domains into four: self-awareness, self-management, social-awareness and relationship management. The review illustrated that having high EI among staff can affect the work environment and improve service interaction. It revealed that EI had been recognised for the case of teaching staff and students than administrators who have higher EI and are more effective since they are aware that their actions and decisions influence the learning and behaviour of students. However, a limited number of studies have discussed the importance of EI on administrative staff. The study concludes that EI has a substantial effect on leadership effectiveness; therefore, higher levels of EI could help improve leadership performance and effectiveness. It recognises that EI can be improved with training and development. Therefore, training programmes within an institution could positively affect leadership and leadership performance, thereby driving the institution to success.