Abstract
The aim of this paper is to present considerations related to the meaning and role of emotional intelligence in the professional work of security manager. The very issue of emotional intelligence is richly described in the literature on the subject, therefore the authors decided to use for the preparation of this study the methods of analysis of source materials and the methods of observation and development of own experiences resulting from many years of professional life practice. The meaning and essence of the article describes not the very definition of a security manager but the influence of emotional intelligence on his or her professional work, especially in the conditions of mixing influence of many cultures. Responsiveness is a sendoff of a matter that is supported by a person's emotional intelligence, referred to in the article as a "driver". In the article, the functional triangle of emotional intelligence which consists of a protective, creative and motivating function and is presented on the basis of Goleman's work. The article is summarized in a form of a practical message that can be used for further research.
Highlights
The topic of emotional intelligence, still arouses many emotions among psychologists
I have paid attention to culture because changes in the emotional state are usually caused by a conflict of values, and culture is a certain material state, as well as not material, that was created by people in a given area [6]
A manager's emotional intelligence can result in improved employee performance by listening to their needs and taking an empathic attitude to meet their needs, which are important from a work point of view
Summary
The topic of emotional intelligence, still arouses many emotions among psychologists. The mother, a well-known researcher of this problem, points out that since the nineties of the 20th century, we have been dealing with an intensive development of works that deal with the issue of emotional competence and abilities, and many different concepts relating to emotional intelligence were developed during this period [3]. It is worth mentioning at this point in my deliberations the definition of emotional intelligence, which comes from D. What is important for the proper development of a manager is his attention that, first of all, emotional intelligence must be developed throughout life, and secondly, that it is necessary to establish proper contacts with other people, co-workers, to initiate conversations, to react properly to the emotions of others, it is a basic skill, needed in leading other people, as well as in solving disputes and conducting mediation [2]
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