Emotional intelligence in a stupid world

Abstract

Purpose – The purpose of this article is to review the five emotional intelligence (EI) competencies as originally outlined by Daniel Goleman but within the context of academic libraries. EI skills can be more important to have than intellectual ability in creating effective organizations. Academic librarians, particularly those in leadership positions, need to be mindful of EI competencies to avoid miscommunication when working with colleagues. Used skillfully, EI has the ability to build more cohesive and stronger collaborations inside and outside the library. EI is just as important for early career librarians as it is for those in senior management positions. Design/methodology/approach – This article reviews the five EI competencies as originally outlined by Daniel Goleman but within the context of academic libraries. It focuses on empathy to demonstrate how its application in libraries can facilitate teamwork, engender better cooperation and strengthen an organization’s culture. Findings – Most library literature focuses on EI skills as related to senior-level positions. There is a need for researchers to explore the understanding of EI skills throughout the entire library structure, including how to screen for EI during the hiring process and develop EI skills among existing staff. Practical implications – Librarians will learn how hiring for EI competencies at all levels will benefit the work environment within academic libraries, as well as how to develop and improve their own EI skills using complementary techniques. Originality/value – Readers will increase their awareness of how EI can benefit them and their colleagues regardless of whether they have structural (formal) or informal leadership roles in academic libraries, as well as how it leads to professional and personal growth.