Abstract
Successful organizational change requires a supportive culture and competence development driven by exceptional leadership that can influence business strategy in allocating financial, human and material resources, processes and systems that focus on collaborative imperatives. Change management is the lubricant that oils the wheels of organizations in the race for competitive advantage. Many organizational change efforts face resistance mainly because of the method of implementation. Change Management involves the ability to communicate, influence, collaborate and work in harmony with colleagues. Emotional intelligence competencies allow organizational members to acknowledge the need for change, remove barriers, and enlist others in pursuit of new initiatives aimed at organizational success. Beginning in the late 1990s, banks in Nigeria embarked on change management through BPR that involved emotional intelligence competencies which saw the banking industry’s shareholders’ funds rising from minus N792m in 1996 to N1,935bn in 2011. The survey research design was used for the study, and data were analyzed to demonstrate the relationship between emotional intelligence and successful change management. It was found that EI has strong positive relationship with successful change management in the Nigerian banking industry.
Highlights
An organization is an open system and it depends on the environment in which it operates for growth and survival
An instrument titled “Emotional Intelligence Change Management Questionnaire (EICMQ)” adapted from the Schutte Self-Report Emotional Intelligence (SSREI) (1998) scale was used for data collection
Relevant literature points to evidence that emotional intelligence encompasses competencies required for successful change management in the Nigerian banking industry
Summary
An organization is an open system and it depends on the environment in which it operates for growth and survival. This work validates Goleman’s (1995) view, suggesting that an underlying emotional intelligence ability is necessary to changing value systems, as well as rapid technological advancement through the information super-high way. Those who will contribute to organizational excellence are individuals who are change agents, adaptable, flexible, creative, resilient, self-reliant, service-oriented, sensitive, optimistic, compassionate, team champions, and self-motivated. Exceptional product quality and change takes a supportive organizational culture, competence development and focused action to happen It is driven by leadership, a collaborative environment, a continuous learning process that allows people to experiment with new ideas. Great attention has been paid to change management in the Nigerian banking industry, because of the distress experience in the industry in the late 1980s through 2010
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