Emotional Intelligence and Spiritual Intelligence Its Effect on Job Satisfaction through Work Stress as Intervening Variables in the Tourism Sector

Abstract

Emotional intelligence and spiritual intelligence are interrelated in managing work stress so that employees can obtain job satisfaction. Employees with high emotional intelligence and spiritual intelligence tend to be able to control their stress levels so that they can feel that they have job satisfaction with what they do. Work stress can negatively affect job satisfaction if employees cannot control it, because work tests can have an undesirable impact on employees. When the source of stress increases, then job satisfaction decreases. Management needs attention to monitoring and helping to control and improve the emotional intelligence and spiritual intelligence of employees, that it is also necessary to always supervise and control the level of employee work stress because employees who experience work stress will have an impact on job satisfaction which directly affects their performance.