Emotional and Social Intelligence Competencies and the Intentional Change Process

Abstract

Emotional and social intelligence competencies are related to the understanding and management of the self and of interpersonal relationships. This chapter explores the definitions and classifications of these competencies, as well as how they can be developed in an effective and sustainable way. It analyzes the importance of emotional and social competencies by providing a classification of different behaviors correlated with effectiveness. The chapter presents the Intentional Change Theory by describing its neurological underpinning and examining in depth each of the phases of this process. It describes what emotional and social intelligence competencies are and why they are important in enhancing cognitive readiness and ultimately performance. Social intelligence competencies involve understanding others and managing relationships with other people. Extensive empirical evidence has demonstrated that the Intentional Change Process has been successfully applied to the development of emotional and social competencies in different contexts.