Abstract
This study attempted to examine the emerging security risks brought about by the e-hail taxi mode of transportation. It argues that despite the fact that the security risks associated with traditional taxi transportation still apply to e-hail taxi services, there are emergent risks that are unique to the app-based taxi hailing services. It further contends that as evidenced by the reactionary way of addressing security issues arising form usage of the service, it is clear that security was not a factor during conceptualisations, development and operation of the app-based taxi service. The study conducted a survey of uber customers and drivers in Nairobi County Kenya, and data was collected from 400 respondents with 85% response rate. Majority of the respondents indicated that they somewhat often (32.23%), agreed that Uber is more convenient (58.76%), indicated that Uber offers more business and job opportunities (86.46%). Despite the positive opinions by the respondents, 65.31% opined that Uber portend security risks
Highlights
Developments in the transport sector has greatly improved the travelling experience and enhanced convenience
As indicated in the study 65.31% opined that Uber portend security risks to both the drivers of uber taxis who can fall victim to rogue customers and customers who can fall victim to rogue uber drivers
While lauding the impressive improvements in transportation that comes with tech-based apps, this study points out to the need to take reasonable security precautions in order to reduce security risks to as low as reasonably possible(ALARP)
Summary
Developments in the transport sector has greatly improved the travelling experience and enhanced convenience. Integration of technology has revolutionized how transport, especially Taxi, is operated and experienced. The customer can order a ride and be picked and a place of choice. With such advancements, scholars and pundits have tended to focus on economic potential with a cursory glance at the regulatory framework as a reaction to disputes [1]. Scholars and pundits have tended to focus on economic potential with a cursory glance at the regulatory framework as a reaction to disputes [1] This has left the security aspects almost completely ignored despite the various reported security incidences related to transport access systems like Uber, Lyft among others [2]. Security risks include sexual harassments, murder, kidnappings, hate crimes hacking into sensitive customer and organisation information among others
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