Abstract
Subject Outlook for app-based services such as Uber in Indonesia. Significance Uber started its business in Indonesia in 2014, and is now operating in four major urban areas: Jakarta, Bandung, Surabaya and Bali. There are many other app-based transportation and other services operating in Indonesia, but Uber's presence in particular has led to major protests by taxi drivers in Jakarta and Bali. Impacts Absent an MRT system in Indonesia's large cities, middle-class consumers will be drawn to app-based taxi services. Innovation in app-based transportation and other services will lead conventional businesses to adapt to ensure survival. Taxi services are no panacea for Indonesia's vast transport gap; the government will seek foreign investment to expand services.
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