Abstract
Providing health services for patient requests obtained from smart devices installed in each patient can be done if the service center has adequate resources and there are no criteria for emergency patients, but this will be different if in real life an emergency service request occurs. Providing emergency services to hospitals is growing, especially with the introduction and evolution of triage systems by giving priority services to patients based on their level of urgency. Providing services to emergency patients must be a priority in service delivery, because it can be ascertained that this emergency request is closely related to the safety of the patient’s life, such as an accident or sudden onset of disease. Service simulations in patients are carried out using Simulink, by limiting the availability of all the resources in the service center, and providing real life simulation events for 56 emergency patients, and the simulation concludes that priority queuing systems can serve all patient requests and perform as quickly as possible.
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